Shipping & Payment Info

ORDER PROCESSING

For pickup orders placed during regular business hours, please allow up to 1 hour to process your order. For delivery orders, please allow up to 24 hours to process. We do our best to keep the inventory up to date, but if for any reason we can not fulfill an order, we will contact you to arrange a suitable solution.

STORE PICKUP - C 720 First Ave, Ladysmith BC (no minimum order)

Pickup orders are usually fulfilled 15-30 minutes during our business hours. Limited days and hours outside our scheduled hours may be open for availability. If you choose a pickup time outside our scheduled business hours, please allow up to 1 hour for your order fulfillment. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY (min. order subtotal: $20)

Average delivery time is within one hour of submitting the order. Delivery area includes Ladysmith & surrounding area from south Chemainus to north Cedar. You will be notified when your driver is on their way with your order. This is currently a complimentary service. Tipping your driver is not required, but greatly appreciated for their time & resources.

FLAT RATE SHIPPING (min. order subtotal: $50)

Orders are generally shipped within 2 - 7 business days via Canada Post [Expedited parcel - carbon neutral]. Free Shipping applies to orders over $100* shipping within Vancouver Island & the surrounding Gulf Islands, over $150* on orders shipping to the rest of BC, and orders over $200* shipping elsewhere within Canada. Flat rate shipping fees apply to orders that do not qualify for free shipping. See chart below for rates. Shipping rates are based on destination location. We do not ship outside of Canada. As a sustainability based retailer, we encourage shoppers to shop as local as possible, but also reduce the number of shipments. Shipping rates and destinations are subject to change without notice.

*Order totals eligible for free shipping are before taxes & after applicable discounts. Due to shipping costs, some discounted items are not eligible for free shipping and in some cases only available in-store.

REFUNDS, RETURNS, AND EXCHANGES

We get it, things happen! Maybe it's not quite what you expected in some way. We accept returns up to 30 days after purchase, if the item is unused and in its original condition, we will refund the full order amount of any returned items less the shipping costs. For further details see our return policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at whatsup@timesinfinity.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at whatsup@timesinfinity.ca or 250-924-8801.